Refund Policy - Plugin Marketplace

Our Refund Policy

At Plugin Marketplace, we want you to be completely satisfied with your plugin purchases. This refund policy outlines the conditions under which refunds are processed for our digital products.

Due to the digital nature of our products, we have specific refund guidelines that balance customer satisfaction with the protection of our intellectual property.

7-Day Money Back Guarantee

We offer a 7-day money-back guarantee on all plugin purchases. If you're not satisfied with your purchase within 7 days, you may request a full refund.

To be eligible for a refund, you must meet one of the following conditions:

Technical issues cannot be resolved by our support team
The plugin is incompatible with your system specifications
License key has not been used/activated

Non-Refundable Items

The following items are non-refundable:

License upgrades and additional slot purchases (non-refundable even if key hasn't been used)
Sub-license slot purchases (non-refundable even if slots haven't been used)
Custom development services
Purchases older than 7 days

How to Request a Refund

1

Contact Support

Email us at support@djeventsuite.cloud with your order number

2

Provide Details

Explain why you're requesting a refund and include any relevant screenshots

3

Review Process

Our team will review your request within 3-5 business days

4

Refund Issued

If approved, refund will be processed to your original payment method

Important: License Deactivation

Upon refund approval, your license will be immediately deactivated

You will lose access to all plugin features and updates

When a refund is processed, we will deactivate your license key and all associated device activations. The plugin will stop functioning, and you will no longer receive updates or support.

Special Circumstances

Accidental Purchases

If you accidentally purchase the wrong plugin or duplicate license, contact us within 24 hours for an immediate refund or exchange.

Technical Issues

We'll work with you to resolve any technical issues. If we cannot resolve them within a reasonable timeframe, we'll issue a full refund.

Subscription Cancellations

Monthly/yearly subscriptions can be cancelled at any time. No refunds for partial months, but you'll retain access until the end of your billing period.

Need Help?

If you have questions about our refund policy or need to request a refund, our support team is here to help.

Email Support

support@djeventsuite.cloud

Response Time

Within 24 hours on business days